Last Updated: September 29, 2025

Welcome to Carolina’s Closets Designers ("we," "our," or "us"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, share, and protect the personal information of visitors to our website, https://www.carolinasclosetsdesigners.com, and clients who use our custom closet design and installation services (collectively, our "Services").

By using our website or Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you interact with our website.

A. Personal Information You Provide to Us:

• Contact Information: Your first and last name, email address, phone number, and physical address (including street, city, state, and ZIP code).
• Consultation Details: Information you provide during a design consultation, such as details about your home, room dimensions, project requirements, and style preferences.
• Communication: Any information you provide when you contact us with questions, feedback, or testimonials.
• Payment Information: While we may collect payment for our services, payment card details are typically processed directly by our third-party payment processors. We do not store your full credit card information on our servers.

B. Information We Collect Automatically:

• Log and Usage Data: When you visit our website, our servers may automatically record information, including your IP address, browser type and version, the pages you visit, the time and date of your visit, and the time spent on those pages.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Manage Our Services: To schedule design consultations, create custom quotes, communicate with you about your project, and perform installation services.
• To Improve Our Website: To understand how users interact with our website and to improve its functionality, user experience, and content.
• For Customer Support: To respond to your inquiries, requests, and provide you with support.
• For Marketing and Communications: To send you information about our products, services, special offers, and newsletters, where permitted by law. You will always have the option to opt-out of receiving marketing communications.
• Security Purpose: Ensure website security and prevent fraud.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• With Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf, such as website hosting, data analysis (e.g., Google Analytics), payment processing, and marketing services. These providers are contractually obligated to protect your information and are restricted from using it for any other purpose.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• In a Business Transfer: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as a business asset.

4. Data Security

We implement commercially reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use acceptable means to protect your information, we cannot guarantee its absolute security.

5. Your Data Rights and Choices

You have certain rights regarding your personal information. Depending on your location, these may include the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of the email.

To exercise any of these rights, please contact us using the information provided below.

6. Children's Privacy

Our Services are not directed to individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• By Email: carolinasclosetsd@gmail.com
• By Phone: 704-345-5797
• By Mail: 12406 Meadow Drive, Charlotte, NC 28278